FAQs

Frequently Asked Questions (FAQs)

📦 When will my order be shipped?

All orders are processed within 1–3 business days. Once your order is shipped, you'll receive a confirmation email with a tracking number.

🚚 How long does shipping take?

Estimated delivery times:

• Domestic Shipping: 2–5 business days

• International Shipping: 7–14 business days
  Shipping times may vary based on your location and the shipping method selected at checkout.

🔁 What is your return policy?

We accept returns within 14 days of delivery. Items must be unused, in their original packaging, and accompanied by proof of purchase. For full details, please see our Return Policy.

❌ Can I cancel or change my order?

If your order hasn’t been shipped yet, we can assist with cancellations or changes. Please contact us at [aerc.store@gmail.com] as soon as possible. Once an order is shipped, it cannot be modified.

💳 What payment methods do you accept?

We accept all major credit and debit cards, PayPal, and other secure payment gateways available at checkout.

🌍 Do you ship internationally?

Yes, we ship worldwide. Shipping costs and delivery times vary depending on your location. Customs duties or taxes may apply and are the buyer’s responsibility.

🔧 What should I do if I receive a damaged or defective item?

Please contact us within 48 hours of receiving your order and include photos of the damaged item. We will replace the item or issue a full refund.

📩 How can I contact customer support?

You can reach us anytime at [aerc.store@gmail.com] or via our Contact Page. We typically respond within 1 business day.